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Improvements for Passengers at Dublin and Shannon

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The daa, Dublin Airport Authority has reported a significant improvement in security screening queue time for passengers. As a result, passengers can arrive two hours in advance for short-haul flights and three hours for long-haul flights. Those checking in bags should allow an extra hour. 

Improvements for Passengers at Dublin and Shannon

“These changes to passenger advice have been agreed in consultation with our airline partners who request that passengers make themselves aware of the check-in desk opening times for their flight and plan accordingly, “said daa in a statement today Monday 15 August. 

Passenger advice has remained under constant review throughout the busy summer months to ensure passengers made their flights and to avoid the need to reduce flights at Dublin Airport, a move that has been necessary at many other international airports. 

Reduction in Processing Times

The continued reduction in security processing times, aided by the ongoing recruitment of new security staff and the deployment of prudent contingency measure. Since the implementation of our measures, there have been no significant security challenges in June, July or August. No passengers have missed flights in these three months that heeded our advice which gives us the confidence to relax our passenger guidance at this time. 

Shannon Airport expands airport security team 

Shannon Airport has expanded its airport security team to bolster its commitment to providing an easy passenger experience. Nine new recruits have received their official certificates after completing an intense training course in airport security.   

The new Airport Screening Unit (ASU) officers have undergone training, which includes how to operate the airport’s multimillion euro state-of-the-art 3D x-ray screening system. 

The high-tech system has in-built explosive detection software, that eliminates the need for passengers to separate liquids and electronics from their cabin bags. Shannon is the first airport in the state to introduce this new technology which halves the time spent going through screening.  

 19 Security Officer Added To Shannon Security Team

Since March this year, the airport has recruited a total of 19 ASU officers to add to its existing team. The new recruits hail from Limerick, Clare, Galway, Lithuania, Poland, and as far away as Bangladesh and New Zealand.  

Welcoming the latest nine recruits to the team, Shannon Airport’s Head of Security John Francis said, “I would like to congratulate our latest group of newly trained ASU officers, and thank lead Instructor Jean Moloney who was supported by her colleagues, the screening supervisors, for the fantastic training they’ve given our new team members.   

The newly certified officers have been put through their paces during the training process. It included both classroom based and practical learning, followed by final examinations and certification by the Irish Aviation Authority. 

ASU training covers a wide range of areas including, hand search of cabin baggage and of the person, screening of vehicles, identifying prohibited items, screening inflight and airport supplies. As well as customer service, reduced mobility, and familiarisation training in the airport’s special needs programme.  

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Joan Scales
Joan Scales
Award-winning journalist, Joan has been writing about travel and tourism for many years principally for The Irish Times and lately for travel2ireland. Joan has appeared many times on television and radio talking about the business of travel and all its component strands. She is also a public speaker and has appeared at many international conventions and conferences.

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